CUSTOMER SERVICE

Guidelines to sizing Use the below guideline to determine your best size. Please use the comment box for any additional notes you want to make to the designer. If you are still unsure about what size you are, contact us on and we would be more than happy to assist. WOMEN WEAR SIZE CHART

We are happy to make your gifting even more special! We can provide a gift card with your personalized message for your love ones. Please write your message in the comments section.

No, you may check out as a guest. We, however, encourage you to create an account with us to be a member and enjoy the benefits of exclusive deals, collect reward points and apply discount codes when you shop as a member. By signing up an account, you could keep track of your current and past orders via the dashboard.

If you've forgotten your password, just click the ‘Forgotten Your Password' button and it will be emailed to you right away. If you still didn't receive an email, write to hello@saysiri.com and our team will assist you promptly.

Before you get started, let's make it official and Register as a member here on our website. There are more shopping perks for you to enjoy as a Saysiri member! If you don't mind missing out on the good stuff, you can proceed with Guest Checkout. To shop, just add the items to your cart then you'll be redirected to Login or have the option to checkout as Guest.

You will receive an email confirmation on your purchase and be provided with an Order Number. The order will be processed within 2 business days upon payment verification, and an email with the tracking details will be sent once the order is successfully shipped. Your order status can be checked by logging in to your Saysiri.com account.

No changes can be made once an order has been placed. We highly recommend that you review your order before proceeding to checkout.

Yes, you can request for order cancellation but it will be subject to the discretion of our team, depending on your cancellation reason (e.g.: duplicated order). Kindly drop an email at hello@saysiri.com with the following details for us to process your request. - Order Number: - Email Address: - Contact Number: - Reason of cancellation:

Our discount codes are made for Registered Members only. Please create an account when you shop with us, you must be logged in for the discount code to work. Do note that: - It's applicable only once in a single receipt. - Discount codes cannot be combined. - The Saysiri group has the right to amend the terms & conditions at any time. If you are still having an issue, contact our customer service team. Email us at hello@saysiri.com

In most cases, orders are automatically canceled if we do not receive payments from you via the payment gateways. However, if the amount has been deducted from your bank account, kindly email us at hello@saysiri.com and we'll sort it out right away!

Our customer service team is more than ready to help you. Kindly drop an email at hello@saysiri.com with the following details for us to process your request. - Order Number: - Email Address: - Contact Number: - Reasons:

Processing time, production, and delivery differ from one another especially if an item is made to measure. Kindly note if an item is made to measure, please allow 14 days for production time. The delivery of any items depends on the specified timing as indicated on each listing and the country the item is being delivered to.

Once an order is placed, you will receive email notification confirming payment acceptance, order placement, and shipping notification. Processing time, production, and delivery differ from another most especially if an item is made to measure. The delivery of any item depends on the specified timing as indicated on each listing and the country the item is being delivered to. Once an item is ready by Saysiri.com, it is estimated to take as follows to deliver : UAE: 2-3 days, International and GCC countries: 5 - 7 days. Delivery charges will vary based on location and the charges can be viewed at check out. Imposed custom duties, if any, are the responsibility of the shopper.

Once an item is ready by Saysiri.com, it is estimated to take as follows to deliver : UAE: 2-3 days, GCC countries: 5-7 days. International: 7-14 days.

For shoppers in UAE, we offer a standard local courier with SHYFT. Global shoppers can rejoice as we provide Express Delivery across international waters too!

We will update you with the delivery status once your order is processed. So check your inbox, we will email you a tracking code to follow the journey of your package at all times. Just in case you can't find it, you may want to check your Junk Mail.

Tracking number is usually traceable once it is collected and processed by the courier. Hang in there and do give it at least 24 hours for it to be processed on the courier's end. If you made your order during the weekend or public holidays, it will be traceable on the next working day. We appreciate your patience and you should expect your package to arrive within the estimated time frame. Kindly drop us an email with your order and tracking numbers to hello@saysiri.com in the event where the tracking details are not updated for more than 24 hours and our team will investigate further.

You may check with our customer service on the status of your order. No changes can be made to the delivery details once the items are processed/shipped.

Yes, you may use your office address as your delivery destination. Be sure to provide us with your full name, department and building name/floor to ensure the delivery is made accurately.

In the case of a failed delivery, our customer service team will drop you an email to notify and advise further for a re-delivery arrangement. Additional charges on postage may be imposed for us to arrange a second delivery.

No, we do not facilitate self-pickups at the moment.

In this instance, your order may not be processed yet. A notification email with your parcel’s tracking details will be sent to you once our team has processed and shipped out your order, normally within 2 business days.

Unfortunately, no, we are unable to deliver to P.O. boxes.

UAE Addresses: Saysiri guarantees that if you are in any way dissatisfied with the Goods you have ordered, You can return them to us free of charge and we will exchange them or give you a full refund of the price of the Goods (not including the postage) provided that: Customers are required to notify SAYSIRI of a defective item within 48 hours of receiving the shipment, otherwise, it is deemed that the product was received in a good condition. Exchanges Exchanges are only allowed if an item is defective or not as described. Items should be returned within 14 days, unworn, unwashed, undamaged, and unused with the original tags attached. Returns and Refunds Returns are only allowed if an item is defective or not as described. Items should be returned within 14 days, unworn, unwashed, undamaged, and unused with the original tags attached. Customers would be eligible for a refund, which would be made back to their same credit/debit cards. In the event payment was done through bank transfer, the refund will be done through a Saysiri credit. Returns and refunds are not applicable for refusing to accept delivery of an order. Cancellation Shoppers can cancel their orders within 1 hour of purchase and refunds will be made back to the original mode of payment. Please allow for up to 45 days for the refund transfer to be completed and note that amount refunded will be net of bank processing charges. Contact Us Email us at hello@saysiri.com Whatsapp us on +971 52 729 5484 Log in to your account, go to “My Account”, then click on “Shipment Returns” on your dashboard Overseas Addresses: Please note that we do not offer our 'free returns' service outside the UAE. However, we will exchange and refund the price of the Goods (not including the postage) under the same policy as is the UAE. Customs/Clearance Fees: International returns that incur a customs/clearance fee will be the responsibility of the customer and will be deducted from the refundable amount.

Yes, you can. Kindly submit a request to our customer service representative at hello@saysiri.com and our agent will assist you in the process to return and refund. Returns are only allowed if an item is defective or not as described. Items should be returned within 14 days, unworn, unwashed, undamaged, and unused with the original tags attached.

Items that is made-to-order with your sizing requirements are not allowed to be returned. However, if there is a mistake on the request made by us, kindly drop us an email at hello@saysiri.com.

Please note that we do not offer our 'free returns' service outside the UAE. However, we will exchange and refund the price of the Goods (not including the postage) under the same policy as is the UAE.

For online purchases, you may submit a Return & Refund Request to our customer service representative at hello@saysiri.com for a refund to be made. You can then proceed placing a new order on our website with your new preference of size, colour or collection. Product exchange is not available for online purchases. Exchanges are only allowed if an item is defective or not as described. Items should be returned within 14 days, unworn, unwashed, undamaged, and unused with the original tags attached.

Customers are required to notify SAYSIRI of a defective item within 48 hours of receiving the shipment, otherwise, it is deemed that the product was received in a good condition. You will have a 14-day window from the date of purchase with the original receipt/invoice to return the item. Upon acceptance of the return request, all returned items will take up seven (7) to ten (10) working days to be processed by our team. Returns are only allowed if an item is defective or not as described. Items should be returned within 14 days, unworn, unwashed, undamaged, and unused with the original tags attached.

We offer reverse pick-up by our courier partners at your doorstep. Kindly send a return request to hello@saysiri.com for the return arrangement. Our customer service representative will attend to your request within one (1) working day.

Once you have arranged returning back the item to us, please allow seven (7) up to ten (10) working days for our team to do necessary checks and organize for the refund to be made.

All International shipments will be facilitated by SHYFT courier.

UAE Address: We are happy to avail you of Free Delivery in UAE. GCC & International : Delivery charges will vary based on location and the charges can be viewed at checkout. Imposed custom duties, if any, are the responsibility of the shopper.

All international deliveries may be subjected to import duties and taxes, which are levied once a shipment reaches your country. The amount may vary depending on the country of destination and you will be responsible for paying any additional charges for customs clearance. Saysiri.com cannot control and is not responsible for any duties applied to your package. You should contact your local customs office for the fee calculations. Please note that Custom Offices in some countries may require to provide a form of identification such as a Passport or any Government issued ID before releasing a shipment.

Follow us on Instagram @saysiri_official that's where we will keep you posted!

From time to time, we will let you know about our new scoop of new arrivals, exclusive discounts, promotions, and flash sales. We will keep you updated on Instagram @saysiri_official.

We have multiple ways for you to securely make payments online. 1. Online banking (Dubai Islamic Bank) 2. Credit & Debit Card (Visa & Mastercard only) All our payment gateways capture payments in UAE Dirhams. For international cards, you may be subject to a currency conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees. 3. PayPal If you pay through PayPal, PayPal will provide automatic currency conversion based on the current rate for AED. Kindly note PayPal's currency conversion fee is added to the exchange rate, set by an external financial institution. Contact PayPal directly for more details regarding how they determine their currency conversion rates and fees. 4. Stripe

“Fashion transcends Culture” Saysiri was founded by Nor and Seri, Singaporeans that have made Dubai their home for over a decade. The genesis for our emerging brand came from our past lives as flight attendants. Having traversed the globe and immersed in the cultures, lifestyles and ideas of nations near and far, we were spellbound by so many wonderful styles worn elsewhere, but lamented that they were not always culture appropriate and we couldn’t wear them often or at all. So we sought to blend the concepts, colours and styles from our travels with our passion for fashion, and Saysiri was born to bring the best from around the globe to the region in a manner that people from all walks of life can relate and feel comfortable in their own skin. Our goal is to provide products of the highest quality that are versatile, functional, vibrant, modern and on trend, yet also modest, taking cues from renowned luxury fashion hauses to elevate our offering. Our pieces are passports, with materials sourced Internationally, often purchased ourselves when travelling. They are truly the byproduct of different nations and designed to give the wearer a distinct, yet timeless look. As a brand with a social conscience, we strive to elevate the community and the people that empower us to curate our collections for you. Without them we could not succeed; no man is an island. We promise that in choosing Saysiri, your purchase will be mother in law approved, desired by your partner, stolen by your sisters and envied by your friends. How dressing in a way that reflects personal values is a concept that's yours to interpret. Words by Elle Timms